Refund & Returns Policy
Last Updated: August 22, 2026
At AirVexa, we want you to be satisfied with your purchase. If you need to return a product, please review the policy below.
1. Return Period
Eligible products may be returned within 30 days of delivery.
To qualify for a return, the product must generally be:
- Unused or in resalable condition
- In its original packaging
- Returned with included accessories, manuals, and components
- Accompanied by proof of purchase
Some products may be subject to additional manufacturer or product-specific return conditions.
2. Products That May Not Be Eligible
Certain items may not be eligible for return when they have been:
- Used or damaged after delivery
- Modified or altered
- Missing original components
- Returned without required accessories
- Damaged because of improper operation
- Damaged through an accident or misuse
Products containing batteries or other regulated components may also be subject to additional return or shipping requirements.
3. How to Request a Return
Before sending a product back, contact us at:
Please include:
- Your name
- Order number
- Product name
- Reason for the return
- Photos or video when relevant
Do not send a product back before receiving return instructions from our support team.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or contains the wrong product, contact us as soon as possible.
Please provide photographs of:
- The product
- The packaging
- The shipping label
- Any visible damage
We will review the situation and provide the appropriate next steps.
5. Refunds
Once your returned product has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds are generally issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
6. Return Shipping
Unless an item is defective, damaged during delivery, or incorrectly shipped, return shipping costs may be the responsibility of the customer.
If AirVexa determines that the return is due to an error on our part, we will provide appropriate return instructions.
7. Exchanges
If you need a different product, model, or configuration, contact our support team.
Depending on inventory and the circumstances of the request, we may offer an exchange or require the original product to be returned before a replacement is shipped.
8. Original Shipping Charges
Original shipping charges may not be refundable unless the return is the result of an error, defective product, or another circumstance where a refund of shipping is required.
9. Unauthorized Returns
Products returned without prior authorization may experience delays in processing.
Please contact us before sending any product back.
10. Contact Us
AirVexa
107 Fred Hecht Dr #107
Spring Valley, NY 10977
United States
Email: support@airvexa.shop
Phone: 845-845-8087
Hours: Monday–Friday, 9:00am–5:00pm ET