Shipping Policy
Last Updated: August 22, 2026
At AirVexa, we work to get your order processed and delivered as efficiently as possible.
1. Order Processing
Orders are generally processed during our regular business hours:
Monday–Friday, 9:00am–5:00pm ET
Orders placed outside business hours, on weekends, or on holidays may begin processing on the next business day.
Processing times may vary depending on product availability and order volume.
2. Shipping Address
Please make sure your shipping address is complete and accurate before submitting your order.
AirVexa is not responsible for delays or additional shipping costs caused by incorrect or incomplete delivery information.
3. Shipping Times
Estimated delivery times may vary depending on:
- Destination
- Shipping method selected
- Product availability
- Carrier delays
- Weather
- Holidays
- Customs or other transportation restrictions
Delivery estimates shown at checkout are estimates and are not guaranteed unless specifically stated otherwise.
4. Tracking
When tracking information is available, it may be provided through your order confirmation or shipping notification.
Please use the carrier’s tracking system for the most current delivery information.
5. Shipping Delays
Once an order has been handed to the shipping carrier, delays may occur that are outside AirVexa’s control.
This can include severe weather, carrier disruptions, holidays, customs processing, or other transportation issues.
6. Lost or Damaged Packages
If your package appears to be lost, delayed, or damaged, contact us at:
For damaged deliveries, please retain the original packaging and provide photographs when requested.
We may work with the shipping carrier to investigate the shipment.
7. Incorrect Addresses
If an order has been shipped to an incorrect address provided by the customer, additional shipping costs may apply if the package needs to be reshipped.
Please contact us as soon as possible if you notice an error in your shipping information.
8. International and Restricted Shipments
Some drones, batteries, and electronic products may be subject to transportation, customs, import, export, or destination-specific restrictions.
Customers are responsible for complying with applicable laws and requirements in their destination.
Additional customs duties, taxes, or fees may apply to international orders where applicable.
9. Delivery
A package is considered delivered according to the delivery confirmation provided by the shipping carrier.
If tracking indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.
If the package remains missing, contact us so we can help determine the appropriate next steps.
10. Contact Us
AirVexa
107 Fred Hecht Dr #107
Spring Valley, NY 10977
United States
Email: support@airvexa.shop
Phone: 845-845-8087
Hours: Monday–Friday, 9:00am–5:00pm ET